• Official guide accredited in the selected language
• Alhambra ticket for Nasrid Palaces, Alcazaba, Generalife and gardens.
• Individual audio system for groups of more than 6 people, to guarantee the best quality of hearing.
• Private tour without more tourists. 

• food and drink
• Hotel Transfers (Check us rates and availability) 

• Current passport or id card
• Comfortable shoes
• Photo camera

• For the visit to the Alhambra you must carry all the time your id card or passport.
• You must be 15 minutes before at the meeting point.
• If you arrive late or you don´t have id card or passport you can not make the tour and you do not have the right to a refund.
• We inform you that what you are going to do is a request for availability. In a maximum period of 72 hours will respond with the acceptance or rejection of the reservation.

Cancellation Policy:

• Cancellation policy accepted in the reservation:

From the moment the reservation request is made, it cannot be changed or canceled, nor will you receive any refund.As established in the Resolution of January 16, 2020, of the Board of the Alhambra and Generalife, by which it is agreed to publish the Regulations for Visiting, Marketing and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its attached assets , it is communicated that the purchased tickets cannot be returned, except in the following cases:

- When it has not been possible to carry out the visit for reasons attributable to the PAG. Board of the Alhambra and the Generalife

- When some of the cases established in article 35 of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and the collection management, concur.

The refund will be made in accordance with the procedure established in Chapter III of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management. In no case will the amount of the management commission that has been established in the ticket management and sale system be refunded.Similarly, according to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established based on article 103 (referring to exceptions to the right of withdrawal) that:l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution