• Next-generation audioguide in 12 languages (Spanish | deutsch | العربية | 中文 | 한국어 | français | nederlands | english | italiano | 日本 の | português | pусский).
• Alhambra full ticket for access to: Nazaries Palaces, Alcazaba, Generalife and Gardens.
• Flamenco show in Sacromonte.
• 1 drink during the show.

• Food during the show.
• Transfers to the hotel.
• Nothing not specified in the "includes" section.

• Valid passport or ID.
• Comfortable shoes.
• Photo camera.

Important information

• 24-48 hours before we will send you all the documentation via email. It is not necessary to print it. Check your email within this period and do not wait for the same day of the visit without having read all the information to do it correctly.

• For health reasons, the use of physical audio guides is temporarily not allowed, so a download link will be provided for you to download the audio guide on your mobile. It is recommended to download it the day before and it is necessary to bring your own headphones as these will not be provided by the company.

• It is essential to carry a valid passport or ID as it is required at all accesses to the monument. Photos or photocopies are not valid.

• The reserved time does not correspond to the entry into the Nasrid Palaces, the visit can start at the Alcazaba or Generalife. This information will be specified in the email in which we send you the documentation, and where we explain how to carry out the entire visit so that no detail is lost.

• To pick you up before the flamenco show, you must specify the name or address of your accommodation.

• On certain dates, due to the high demand for this visit and in order not to create overbookings, what is done is a request for availability, it is indicated when the payment is going to be made. Within a period of less than 72 hours, you will be answered informing you if there are places available or not. If the reservation is less than that period, you will be answered urgently. The amount will be blocked in the reservation request to guarantee that in case of availability there are funds to collect it.

Cancellation policy

• From the moment the reservation request is made, it cannot be changed or canceled. You will not receive any refund.
• According to the provisions of the Resolution of January 16, 2020, of the Board of Trustees of the Alhambra and Generalife, by which it is agreed to publish the Regulations for Visits, Marketing and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its attached assets, it is communicated that the tickets purchased are non-refundable, except in the following cases:

-When it has not been possible to carry out the visit for reasons attributable to the PAG. Board of Trustees of the Alhambra and the Generalife

-When some of the assumptions established in article 35 of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and the collection management, concur.

The refund will be made in accordance with the procedure established in chapter III of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management. In no case will the amount of the management commission that has been established in the ticket sales and management system be refunded.

• Similarly, according to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established based on article 103 (referring to the exceptions to the right of withdrawal) that:

l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution